I have a very simple cell phone. It’s an AT&T flip phone. Recently, the screen went white. I ordered a new one. (That sounds easier than it was.) The operator told me when the phone arrived to take the new one with the old one to an AT&T retailer to get the phone numbers and photos transferred. So I did that today.
The first store I stopped at looked at the phone and told me their app was broken and they couldn’t help me, but sent me to another AT&T retailer miles away. Once there, I met a clerk who took both my phones, after wiping his nose with his hands, and opened them up. He asked me why the other store couldn’t do the transfer and I told him about the app being broken. “Well,” he said, “we can’t do it here, either. The screen is white. Once the screen is white, we can’t see anything to do anything.”
OK, that made sense. That’s why I couldn’t use the phone. I couldn’t see anything on the screen. On my way out, I mentioned out loud that this was a big time suck. The nose wiper told me not to go to that other store again. He was a solutions man and knew his product.
I’d spoken to three AT&T professionals, two saw the phone and one knew what the problem was as I described the white screen to the operator. Yet it wasn’t till I met the third employee, did I find the solution. Start. From Scratch. With the time I wasted driving around today, I could have stored some phone numbers in my new cell phone.
This reminds me of clients who come to Love Wags A Tail for help with their dogs. As a matter of fact, before my cell phone excursion today, I’d seen just such a client. He’d gotten advice from another trainer some time before seeing me, though I’d almost left before knowing how that advice negatively affected his dog.
The man had a leash reactive dog, and mentioned that the reactivity had gotten worse in the last 6 months, but didn’t know why. As our lesson progressed and I’d shown him how to help his dog feel safe in our world, I mentioned that he may want to arm himself with a deterrent spray in case of unattended, aggressive off-leash dogs.
That’s when he told me that he already had a spray another trainer told him to use. But he wasn’t instructed to use it on an aggressing dog. The retail-store trainer told him to spray his own dog when he was reacting on leash. And that was why his dog progressively got worse starting 6 months prior to our meeting.
It’s not uncommon that a person comes to Love Wags A Tail Dog Training for help after another trainer pitched a solution that didn’t work or even made their dog worse. The profession of dog training has no educational standards, so people can call themselves dog trainers and offer made-up advice at will. Love Wags A Tail has taken the time to get dog training credentials that are the toughest in the industry, and we guarantee to listen to you and to create and apply solutions-based humane training plans specific to your dog and your goals.
Take a look at our credentials page. And contact us if you want efficient and effective help with your dog’s behavior.
Helen Verte Schwarzmann, contact me
Certified in Training and Counseling
Certified Pet Dog Trainer-KA
Certified Trick Dog Instructor
Your Dog Trainer for Weston, Plantation, Fort Lauderdale, Davie, and Hollywood in Broward county south Florida
By Helen Verte
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